Careers

Medlock Ames produces world-class wines from 100% estate-grown, organic grapes from the Bell Mountain Vineyard which straddles Alexander Valley and the Russian River Valley. Our 50 acres of vineyards are farmed organically, and the winemaking is powered by solar energy. Dedicated to sustainability, preservation of the land is at the core of all we do, which comes through in our award-winning wines. Our tasting room and ranch are both located in Healdsburg. 

Nearing our 20th anniversary, we are in a period of transition getting ready for a new era of significant growth. It is a great time to join our growing team of dynamic wine professionals. We look for team players and problem solvers that share our values.

If you are a passionate, self-motivated, life-long learner interested in joining our team, even if there is no current open role, drop us a line with your resume here.

Open Roles

DTC Sales Specialist

Department: Membership
Reports to: Isabella Bandeira de Mello, Membership & Sales Operations Manager
Location: Chalk Hill Rd./Alexander Valley Rd.
Schedule: Full time
Classification: Non-exempt

Duties and responsibilities include the following, but not limited to:

Sales (70% of your time): A successful candidate will be able to hit 90% of sales plan by your 45-day mark and 100% by your 60-day mark.

• Plan and execute outreach campaigns to our members, private clients, and customers to exceed monthly sales goal.
• Segment lists for effective outreach.
• Manage abandoned carts for members on our website.
• Proactively come up with ideas to hit plan.
• Support the growth of membership program by signing up new members.
• Potential to travel in market to conduct member events with the goal of supporting existing relationships and acquiring new customers.
• Host VIP customers when needed.

Customer Journey Management (20% of your time): A successful candidate knows how to provide high-touch customer service and develop long-term relationships with our members and non-members.

• Provide exceptional hospitality and high-touch service in a consistent, timely and thoughtful manner with all customers via email and phone.
• Manage customer journey for Tasting Room and Bell Mountain Ranch visitors to develop loyal long-term relationships.
• Convey professionalism and is knowledgeable about Medlock Ames wines and story to cultivate loyal guests.
• Provide exceptional hospitality and high-touch service in a consistent, timely and thoughtful manner with all customers via email, phone, and in-person.
• Manage day-to-day member emails and calls.
• Manage pre-visit and post-visit outreach to members.
• Assist with winery, restaurant, and hotel recommendations when needed.

Admin/Other (10% of your time): A successful candidate understands the importance of CRM and will be detailed-oriented and complete the following duties with accuracy.

• Assist with the processing of member releases (February, May, and September).
• Assist with shipping orders and customer service as needed.
• Assist members with accurately updating their information online.
• Complete all member Oklahoma UPS labels and Alabama ABC forms in a timely manner.
• Assist with member onboarding procedures.
• Assist with member cancellation procedures.
• Attend staff trainings and applies new skills taught.
• Assist in ensuring inventory is accurate across multiple locations.

Education/Experience/Skills:

• 3+ years of hospitality and/or customer service inside or outside the wine industry
• College degree preferred
• Proven ability to make outbound calls to customers and generate phone sales
• Must be highly sales-oriented and goal-driven
• Must be highly organized, detailed-oriented, and able to work in a multi-task environment
• Team player is a must – one team, one dream
• Excellent written and verbal communication skills
• Proven ability to prioritize, problem-solve, and work independently
• Ability to work in a fast-paced and high performance culture
• Upbeat and positive personality
• Love of wine is a must, wine industry experience is a plus
• Job requires working weekends (as needed)

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to lift 50 pounds and stand for long periods of time.

Apply here by sending your resume and cover letter.

Digital Marketing Manager

Department: Marketing
Reports to: Kim Pasquali, Director of Sales & Marketing
Location: Chalk Hill Rd.
Schedule: Full time
Classification: Exempt

Duties and responsibilities include the following, but not limited to:

• Manage ecommerce business to drive sales to new and repeat customers within the budget
• Manage creation of content and asset development for use on social media, at tasting room, website, and partner sites.
• Manage ecommerce campaigns to hit monthly Website sales goals.
• Manage CRM and email list to sell through email campaigns to new and existing customer segments, including members.
• Acquire new online customers through tasting room, virtual tastings, social, paid media, and other sources.
• Grow social audience and engagement through consistent content creation and community engagement.
• Optimize website store to increase conversion rates and average order value.
• Drive strategy and manage execution of social media and Ecommerce plan, including ensuring all tone, content and visuals are in line with brand DNA.
• Evaluate post and email performance and evolve strategy to ensure engagement and reach increases.
• Develop all marketing materials and collateral in line with the brand standards, including tech sheets.
• Develop best practices for digital marketing business.
• Assist with other DTC including club processing and hospitality (tasting room and events) as needed.

Education/Experience/Skills:

• Sales-oriented digital marketer with a keen eye on driving revenue through digital channels
• Must be highly organized and analytical with an impeccable attention to detail and able to work in a multi-task environment
• BA/BS required
• Minimum of 3 to 5 years of digital marketing experience, including email marketing, social media, and paid digital media
• Wine industry experience preferred
• Microsoft office and Photoshop suite
• Mailchimp or other email software
• Google Ads/FB Ads a plus
• Excellent written and verbal communication skills
• Proven ability to prioritize, problem solve, and work independently
• Flexible and team-player attitude with a desire to work in a growing and changing environment

Apply here by sending your resume and cover letter.